How long does it take to have my products made?
We work with Print on Demand companies throughout the world and your order will be routed to the supplier who is able to produce it to our high standards as quickly as possible. This often means that your products will be printed and fabricated in your country or close-by as this saves time with shipping.
When you check out, you will see shipping options that provide an estimate from the manufacturer as to when you are likely to receive your product. Please consider this a guide only as shipping is still being impacted by world events and some countries are impacted more than others.
We cannot guarantee your products will arrive within the shipping estimate timeframe for Express or Regular shipping.
For Express Shipping, we recommend you allow an additional 5 days and for Regular Shipping we suggest you allow up to 28 days for your products to arrive. We think it will be sooner (usually within 21 days on standard shipping), but better to be surprised than disappointed!
What size should I order?
Our sizes are in USA sizes so if you are outside the USA, please be sure to check the size chart on the product you wish to order. You will find it in the product images or in the product description.
Please also be aware that the mens and womens sizes vary considerably from each other so if you are a woman wanting to order mens products for yourself, you will need to find out what your size is in MENS USA and vice versa.
When will I get my order?
Usually, it takes 5–10 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
We recommend signing up to receive tracking information so you can see the progress on your order once it has been shipped.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at hello@leislbaker.com.au with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How and where are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@moopi.au
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@moopi.au within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@moopi.au.
Please do not return the items without contacting us first as they will be sent to the company who produced them for us.
Click here to read our full Return Policy.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@moopi.au with photos of wrong/damaged items and we’ll sort that out for you. Please do not return the items without contacting us first as they will be sent to the company who produced them for us.
Can I exchange an item for a different size/colour?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@moopi.au within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
Please do not return the items without contacting us first as they will be sent to the company who produced them for us.